- Colection of 65 PHP scripts for $4.29 each
Help Resources center is your single source to find all the information you need about PHPJabber products and services. Here you will find guides and answers to common problems and questions. If you cannot find the information you need do not hesitate to contact our support team.
Most Popular Topics
Below you can find answers to the most popular pre-sales questions we receive about our products. For more information about our products and services please contact our support team.
In order to install any of our scripts your hosting account must support PHP 5.1 or greater and MySQL 5.1 or greater.
If you are not sure whether your account supports these or not, contact us and we will verify this for you.
If you cannot install PHP scripts we offer remotely hosted service for our products.
With a Developer licence:
- you are allowed to make your own changes to both design layout and software features
- you may remove the original PHPJabbers copyright notice.
- you may also insert your company or personal notes into the software such as "Managed by YourCompany" or "Powered by YourCompany".
With a User licence:
- you are not allowed to modify the code.
- you may not remove our branding.
For more information about our licensing policy please refer to our Licence Agreement.
Yes, you can do this at any time by paying the difference between the User and Developer licences. Just login your account, go to My Orders page and upgrade to Developer licence.
Yes, we provide free installation service. This means that we can install the script(s) you purchased on your hosting account for free. We will need FTP and MySQL login details so we can upload the files and install the product. If you are not familiar with FTP and MySQL you can either contact your hosting company and ask them to provide you with these or just send us access to your hosting account control panel and we will do it for you.
We will usually install the script the same working day when such installation is requested. For questions about our Support service please visit this page.
With a Developer licence you are allowed to modify the script and make your own changes. You can remove our company information and put yours. Please refer to Our PHP Code page for more information about how our framework is organized. Please note that you cannot put "Copyright by" tagline because only we own copyrights for our products. You can however put your company name "Supported by YourCompany", "Managed by YourCompany", etc..
Yes, we can make almost any custom change to our products. If you need a custom change do not hesitate to contact us and we will give you a non-obligation quote.
If you think that you will need a custom change made to our product(s) we advise you to contact us first before purchasing so we can give you a quote for the modification before downloading the standard version. This will ensure that you will receive a product with the features you need for the price you want to pay.
You may also take a look at our Custom Projects page for more information about our customization services.
I am a webmaster and I build websites for clients. Once I purchase the software from you can I resell it to my customers?
Yes, you can bill your clients for the scripts that you will install on their websites. With both User and Developer licence you can use our scripts on all the websites that you create for your clients. However, you are not allowed to advertise and resell our products directly on your website as a standalone product.
Consider the following example. Assume that you offer website design services to hotel owners and you purchase our Hotel Booking Script. With both User and Developer licence you are not allowed to present a demo on your website, show product screenshots, videos, etc.. (please refer to our Licence Agreement). Of course, you can advertise that you offer website design services for hotel owners which include - graphic design, adding booking engine to accept reservations, gallery, map, contact us page, etc.. everything needed for a hotel website.
We realize that you may want to show our product to your website visitors so more of them convert into real clients for your website design business. So if you want to advertise our product directly on your website and let your potential clients actually see and try the hotel booking engine you need to apply for an Extended Licence. It allows you to advertise and promote our products directly on your website. We believe that doing so you will convert more of your website visitors into paid clients.
Our products are excellent choice for people and companies who offer website design and development services to small and medium businesses. They are perfect for webmasters, web designers and developers who are involved in building, upgrading and supporting multiple websites and who want to install our scripts on these websites. However, if you want to start a software selling business where you sell web based software to other webmasters, like we do, our products and the Extended Licence are not be suitable for you.
We consider a SaaS (Software as a service) to be a software delivery model where the script is installed on your own server and multiple clients have access to it - for free or for recurring fee. A good example would be our Hotel Booking script and the StivaWeb.com service that we offer. It's basically the same product but with the default Hotel Booking script you pay one time fee and the booking engine is installed on your own hosting account while with the StivaWeb.com service you use a remotely hosted version of that script and pay subscription fee. Using both User and Developer licence you are allowed to create that kind of SaaS.
We are always looking for new business opportunities so if you work in a specific business niche and want to create and offer a SaaS, based on our products, we are interested in discussing a partnership with you. We can offer customization, support and maintenance service so you have a professional and reliable partner and will not worry about the technical aspect of your SaaS project. Get in touch with us so we can discuss your project.
Immediately after payment. Please make sure to return to our website after paying. You will receive an email message with login details for your personal account where the script can be downloaded. If you do not receive the message please check your SPAM box first and then contact us.
Our fraud protection system may put your order on hold if for example your paypal address is unverified or it is not like the email address used for the purchase. During our opening hours we will approve your order within minutes.
Prior to buying a product please make sure you fully understand what its requirements are and how it works. If for some reason the script cannot be installed on a hosting account which meets script requirements we can issue a refund. However, please note that we cannot issue a refund if the product does not meet your expectations.
Questions About Our Support Service
We are proud with the quality of the support service that we provide. Below you can find answers to the most popular questions we receive about it.
The easiest and fastest way to get in touch with us is to go to Contact Us page. Just fill in the contact form there and we will receive your question.
If you are already our client you should have login details for your personal account on our website. Login your account and access all your support requests, past orders and special promotions.
The main reason to use such a support system is to avoid spam filter problems. We've used email in the past but many of our clients had problems sending or receiving emails. Due to the high number of SPAM messages these days many email providers use advanced email filters which unfortunately are not so advanced and often emails that you expect arrive in your SPAM boxes.
We've developed our own ticket based support system to save you this frustrating experience with email and spam. When you send us a message we will add it directly to your account where you can access the message at any time. If you are still not our client you will receive a special link for a web page where your questions and our replies will be stored.
Another big advantage of using such system is security. We are used to deal with login details for hosting accounts and transmitting these over the email is not the best thing to do. With the use of our support system your login details are securely stored and only you have access to them.
One of the main services that place us in front of the others is our Support Service. We provide online support 12 hours per day every weekday from 6am to 6pm GMT. We also work on weekends, completing custom modifications for our clients and doing updates to our own products and websites so you can expect a reply from us too.
Generally you can expect a response to your question within few hours during our opening hours.
If you require support outside our working time, do not worry, we haven't forgotten you and we will come back to you within hours, this is our promise to you.
There are few reasons why we do not have a phone support. A ticket support system is a lot more convenient way to communicate when it comes to discussing requirements or providing help for working with a web based product.
When clients request a custom modification they usually include links to other websites or send us screenshots - this cannot be done over the phone. They also ask specific things about our products and in order to give them best possible answer we usually need to think over the question, discuss with another colleague and then again send URL or a screenshot. Using a Ticket based support system we make sure that everything discussed stays archived and there are no misunderstandings when later we start working on the project. It gives us and our clients time to think of the right answers given and questions asked so every aspect of the requirements is cleared.
If we have to provide support for working with our products usually clients send us login details for their servers and almost always link to the script in question. This is another big inconvenience if we have to do it over the phone.
And finally, most of our clients are non-English speaking and using tools such as Google translator it's a lot more easier for them to ask us for help.
We will install the script on your hosting account for free. You should send us login details for your hosting account so we can upload the files and install the script. You will be responsible for placing the script on your website pages.
If you need help installing any of our products please get in touch with our support team and they will be happy to assist you.
Free installation support is provided for the first installation only. Additional installations can be arranged for a small fee.
We will usually install the script the same working day you ask us to do so. If you request installation during the weekend it will be performed on Monday morning.
When requesting installation support please make sure you send us all login details needed and they are correct and working.
Our scripts need to be uploaded on your hosting account. This can be done via FTP and this is why we need FTP access - to login your hosting account and upload all files.
Some of the scripts require MySQL database too. Once files are uploaded there is installation wizard which will finish the installation. It requires MySQL login details so all database tables can be created.
If you do not know your FTP or MySQL login details we advise you to contact your hosting company and ask them to provide you with correct details. They are the one who manage the server where your website is hosted. If you send us access to your hosting account control panel (Cpanel, Plesk, etc..) we can try to obtain these details for you.
Our free installation support service includes installing the script on your hosting account. Once installed most of our products (please check live demo script you are interested in) provides you with a piece of HTML, JS or PHP code which needs to be placed on your web page. It's a matter of copy and paste of few lines of code ! However, as there are many different web editing software products we cannot provide support how to do this for your web pages.
If you need us to do this for you please contact us with details about the page where you want our product integrated and we will give you a quote for doing it, usually between $25 and $50.
Our scripts have an install wizard which makes the installation simple and easy. After downloading the script from our website all you need to upload it on your server. Then the wizard will guide you through the installation process. Watch the video to see how easy it really is. Watch more "How-to install videos".
PHP Framework Used
Our PHP scripts use the so called MVC programming model. MVC stands for Model View Controller. We use our own in-house build framework which is really easy to understand and work with. Find more information about it on the following pages:
Questions From Our Clients
Through the years, we've been asked many questions about our products and many of them repeatedly. See selected questions from clients and the replies from our support team. You might find them useful. View all ...
Product: Ticket Support Script
Hi php jabber team, Thank you for your information. I download and setup this software successfully. I have some question to ask you more: 1. could you tell me what the Email Notifications work in Ticket Support Script? 2. If I setup it in local computer that connect with internet. Is it working? 3. i want to use cron job to schedule the back update data file. could you tell me which file I need to edit? Any information, please let me... Continue reading
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