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Questions & Answers

Need a quick solution for some of our scripts?

With the help of our Customer Support team, we have selected the most common questions and queries about our PHP tools. Please, note that they may also refer to previous versions of our products. If you have any other concerns, don’t hold back to contact us for further assistance!

  • Question #9

    received on 27th January, 2016

    Product:
    Appointment Scheduler

    there is a bug in Paypal payment through Appointment scheduler. It does not actually use the % or amount deposit function and when Paypal payment is done, it does not return to the confirmation page, it lists "return to <payment email address>"

    • Answer:

      Would you, please let us know which version are you referring to exactly ?

      By default the system uses "Set deposit amount to be collected for each appointment" value from the total booking price, that is set in your Admin Panel - Options menu - Bookings tab - Payments tab.

      After successful PayPal and Authorize payment - the system should return to the URL set in "URL for the web page where your clients will be redirected after PayPal or Authorize.net payment" option .

  • Question #8

    received on 26th January, 2016

    Product:
    Appointment Scheduler

    For the appointment book, are we able to have the user (when they are selecting an appointment time) NOT be able to schedule the appointment until the host of the schedule approves that the time slot works??

    • Answer:

      The system does not allow already booked time slot to be selected again.

      If the reservation is with status Confirmed - the selected time slot is not available.

      You can set when the system should change the reservation status and how exactly in the Admin Panel - Options menu - Bookings tab - "Default status for booked dates if paid" and "Default status for booked dates if not paid" options.

  • Question #7

    received on 25th January, 2016

    Product:
    Appointment Scheduler

    I'm using Appointment Scheduler 2.2 developer version.

    A couple of questions about the booking order processing sequence.

    1. Could you explain when a confirmation email is triggered/sent?
    (is that sent independently of the order status? i.e. can I have one, even
    if the order has not been paid- status pending).

    2. Related to (1), When does the pjActionProcessOrder method (which is in pjFrontEnd.controller.php file) is executed?

    I want to modify a variable in the confirmation email sent to the Admin but I am not sure when this function is being called.

    • Answer:

      1. The script can send two email notifications depending on the settings in the script administration panel - confirmation email message and payment email message. The confirmation payment message is sent right after the booking is saved, no matter of the booking status. The payment message is sent only in case of online payment and if the payment has been successful. If the transaction has not been confirmed by the payment company then the script will not send such email.

      2. The function that sends the emails is pjActionConfirmSend in the front pjFrontEnd.controller.php file. This function is used in several functions in the same controller, including in pjActionProcessOrder. The function pjActionProcessOrder is executed when the booking form is submitted.
      However, the function that display information on the message i.e. that replaces the tokens with the real data is getTokens in pjAppController.controller.php file.

  • Question #6

    received on 23rd January, 2016

    Product:
    Appointment Scheduler

    This script looks fantastic and I consider buying it! Before I go ahead I would appreciate if you clarify something for me. In the booking process (check out) I don't see option for existing customers to log in so they wouldn't need to enter their details every time when making booking. Also, when looking at the admin pages I don't see CUSTOMERS list. Does it mean that the software cannot manage existing customers? How can this be resolved?

    • Answer:

      Yes, there are no client accounts by default. This can be added as custom modification if you want. Do yo want clients to self register (optional) and if they are logged the booking form will automatically be filled in?
      Do you want to have profile and booking history pages?

  • Question #5

    received on 14th January, 2016

    Product:
    Appointment Scheduler

    Is it possible to style the appointment scheduler themes using CSS or would this interfere with its working?

    • Answer:

      The script has 10 built-in color themes you can select between. They are available under the "Preview"menu in the script administration panel. If you need to make further changes they can be done if the css files in folder app/web/css/themes.

  • Question #4

    received on 6th January, 2016

    Product:
    Appointment Scheduler

    I need to use it in italian language so I would like to know if already exists the italian language pack and I wonder if I can add easily some fields in the booking form.
    Finally our employees have periodically internal meetings so I wonder if I can add easily a range of time off in a working day. (It isn't provided in the demo)
    Thanks

    • Answer:

      1. The script can be translated. There is an option to export the language in a file, translate it and then import it back - under Options-->Languages-->Import/Export menu. I am afraid that we do not offer translated packages. You will have to make the translation yourself.

      2. There is no option in the script administration panel to add more fields on the booking form. You can only enable/disable the existing fields on the form. We can add more fields as a custom change.

      3. You can easily set days off under Options-->Working Time-->Custom menu - please, see the screenshot attached.

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  • Question #3

    received on 6th January, 2016

    Product:
    Appointment Scheduler

    When login as admin and add new user, may I enable certain menus ( ex: enable Dashboard, Employees and limit some menu functionality etc only for read the data or print the invoice and avoid to modify wrongly some data in the DB) just for this new user??

    • Answer:

      No, there is no option to limit the menus and functionality for specific group of users. How many user levels do you need and what restrictions you want for these groups?

  • Question #2

    received on 4th January, 2016

    Product:
    Appointment Scheduler

    Can the appointment scheduler show a calendar with the booked appointments?
    Like the "dashboard" in the admin page but for the public view.
    Or could the "PHP Event Calendar" be combined with the "Appointment Scheduler"?
    If so, how to integrate both scripts?

    • Answer:

      On the dashboard page - the administrator can check all the reservations and their details. The clients should not check the booking details, right? Do you need separate integration code for the dashboard page? Please, explain how exactly you need the dashboard pubic view and send us some screenshots or draws, so we can understand you better and provide you a proper solution.

      Be default the scripts are standalone products and they use their own MYSQL database tables. They can be combined editing the source code. If you are interested in modifications, please let us know which is the data, that should be used from the both scripts and how exactly you need to combine the systems. We will review all the information and after that will be able to provide you a quote.

      The other options in to order a Developer licence. With developer licence you will receive the script with access to its source code (excluding our framework) and you can make modifications. You can see how our source code look like here:

      http://www.phpjabbers.com/our-php-code.php

  • Question #1

    received on 12th January, 2016

    Product:
    Appointment Scheduler

    I'm writing to you because I will have an answer in about if I add bookings manually in the system and it is not the customer who makes it there will be also sent an e mail reminder because there are cancellation url in? and what about sms also . or is it only when the customer booking in calendar be himself thank you... :)

    • Answer:

      By default the system does not support Resend confirmation email on the Update booking page or on the Create new Booking page. It can be added as a custom change if you want.

      About the reminder option - Once added in the system. /no matter if you add a booking from the Admin Panel or from the front-end part / The system sends reminder email if you have set up the cron job for reminders and enabled this from admin panel

      To be able to use the SMS option - you need to take SMS key. More about this option and the available plans can be found here:

      http://www.phpjabbers.com/web-sms/

      Once you select plan, please have to let us know, and we will send you a payment link. After the payment you will get SMS API key that you can fill into the script administration panel to start using the service.

      The SMS option is used only in the reminder option by default.