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Knowledge Base Builder

Online knowledge base software that enables you to create a Q&A area on your website

Version: 3.0

A simple knowledge base software that allows you to create and easily maintain a Q&A section on your website, publish content, add rich text formatting and links, and embed multimedia. This script is built in PHP and uses MySQL to store the database. The PHP knowledge base script uses our latest PHPJabbers framework and adapts to any screen resolution to provide an optimal user experience on any device.

Knowledge Base Builder

Product Highlights

Teach your customers how to use and manage your products and services. Provide them with easy, step-by-step tutorials and spare your customer support the effort of explaining the same things to every client. Here are the most important features and benefits of our PHP knowledge base script:

Easily Create Q&A

The simplest knowledge base software to help you create a customer self-service support area.

Knowledge Base Glossary

Enable a glossary in your knowledge base to explain specific terms in a simple and understandable way.

Boost Support Effectiveness

Boost the effectiveness of your customer support ticket system and reduce the support team's workload by providing a self-service knowledge base.

Multi-Language Support

Add multiple-language versions of your knowledge base and let customers switch between them easily.

Organize Content into Categories

With our knowledge base script, you can structure your content in multiple categories and subcategories.

2 User Access Levels

There are two user types that can access the admin page: administrators and editors. Add unlimited users to each group.

Improve Customer Experience

Provide a rich user experience with our knowledge base script – widgets, multimedia, and a responsive front end.

Build On & Customize

Make custom changes to the PHP knowledge base script and adapt it to your specific needs. Compare licenses

Knowledge Base Builder

Create categories and subcategories

Categories and subcategories

Structure your knowledge base articles and divide them into categories. You can easily add categories and multi-level subcategories with category names and descriptions to your knowledge base.

Easy navigation

Easy navigation

Our knowledge management system features built-in tab navigation with the Home, Categories, Glossary, Featured, Most popular, and Recently added tabs. The Glossary tab has alphabetical pagination that helps visitors quickly navigate through your content.

Built-in knowledge base search

Built-in search

With hundreds of questions in the knowledge base, it can be difficult to find what you or your visitors are looking for. However, self-help is easy for users thanks to our knowledge base software's built-in search functionality. The script features quick search functionality on the front end and an advanced search engine on the Admin Panel.

Rich content editor

Rich content editor

Our knowledge management software has a built-in content editor that helps you easily publish Q&A, answers with text, images, videos and audio, add rich text formatting, links, and embed multimedia.

Glossary option


You can choose to use a glossary in your knowledge base. If you make the glossary available, you can create custom glossary entries for all the terms in your knowledge base.

Multi language knowledge base script

Multi-language support

With our Knowledge Base Builder, you can make your FAQ and knowledge base available in any language and also add a multi-language flag bar on the front end – your visitors can choose the language they prefer by clicking on the corresponding flag.

Responsive front-end

Responsive front end

The Knowledge Base Builder features responsive front-end design and adapts to any screen resolution to provide an optimal user experience on any device – PC and Mac, tablets, and both Android and iOS mobile devices.

Database backup function

Database backups

Prevent any loss of information by regularly performing a backup of the MySQL database and files of the knowledge base script. Log in as an administrator to the Admin Panel and perform the backup with only one click.

2 access levels

User access levels

There are two user groups with different access levels to the administration page: administrators and editors. You can have an unlimited number of users in each user group. Admin users can add your support agents as editors.

SEO friendly URLs

SEO-friendly URLs

Our Knowledge Base Builder script features SEO-friendly URL slugs. Simply follow the steps in the Install menu on the Admin Panel to include important keywords in your URLs – this will automatically add all question titles to their corresponding URLs.

Built-in interactive widgets

Multiple built-in widgets

The knowledge base software has built-in interactive widgets and plugins to improve user experience. The widgets allow users to print articles, share knowledge base articles via email, and rate the articles.

CSS Customizable front end

Customizable CSS

Use the external CSS file to apply different CSS styles and change the appearance of your knowledge base to make it perfectly fit with your website design.

Single login for multiple PHP scripts

One admiN

Using the One admiN feature, you can set up a single login screen for multiple PHPJabbers scripts. Once enabled, you can switch between script admins using a simple dropdown menu. Read more about One admiN here.

high performing web application

High speed and excellent performance

Our knowledge management software uses the latest PHPJabbers framework specially developed to ensure excellent performance and flawless work even with heavy databases. Watch a video demonstration of one of our scripts having one million listings added and eight million records in the database.

Easy software installation

Easy installation

An installation wizard will automatically install the Knowledge Base software for you. Just upload the files onto your hosting account and the wizard will start. Check out the tutorials in our knowledge base to see how easy the setup process is, with examples for WordPress and Joomla websites. Or request installation assistance and we'll do it for you!

Developer-Friendly License

Developer-friendly license

If you're a web developer, you can modify the CSS, HTML, and JavaScript code of the knowledge base software on your own. Buy the Developer License and you'll receive access to the source code of our XYZ script and a guide to our framework. Or, we can do the custom modifications to the PHP script for you. To request a customization, just contact us.

More Key Software Features

More key software features

Knowledge Base Builder comes with the following special features: Installation Wizard, High-Performance PHP Framework, Protection Against SQL Injections, One admiN Module, Translation Module & Backup Tool, User Permissions & Encrypted Passwords, Clean PHP Code & Developer License. You may also benefit from our extra services: Installation & Support, Free Updates, Remote Hosting, Payment Gateways Integration, Web SMS, Custom Modifications, Extended License Program.


To download Knowledge Base Builder for FREE you need to login your account.

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Let our clients share their experience with our Knowledge Base Builder and how the script has improved their online business.

I'm not too tech-savvy, but I decided to purchase some PHP code from phpjabbers.com and build a website myself. Every step of the way the PHPJabbers guys were there to help and answer my questions, sometimes replying seconds after my question. I would recommend PHPJabbers to anyone, especially those who are unsure of diving into the world of code. They've got your back!

Shaun Curtis

I appreciate your sincere desire to help me. PHPJabbers' software products and service are excellent. I hope you will begin to provide similar resources for Joomla as the use of this system is multiplying rapidly. When I have completed some other work I will promote your PHP scripts for you. Thanks again!

John Redman

I just want to say that these 4 user friendly scripts (PHP Event Calendar, Contact Form Generator, PHP Newsletter Script and Knowledge Base Script) have made the website dynamic of my latest design website for Thalassemia society Mauritius. As always, PHPJabbers scripts are really genius by facilitating our work.

Ashish Purmanund

FAQ & Knowledge Base

Pre-Sale FAQ

Read the most Frequently Asked Questions about this script, its features and use.

Support Service FAQ

Read more about our Support Service and how we can help you install Knowledge Base Builder.

Custom Mods FAQ

Do you need something changed? We offer customization services.

Knowledge Base See All
How to install a Script

See how easy it is to install the script. Just follow the instructions or leave it all to us.

FTP Clients

See how to upload our scripts using different FTP clients.

PHP Framework Used

We use our own in-house build framework which is really easy to understand and work with.

Useful Resources See All
Our Services

We offer a wide range of web development       services.

Our Framework - How we code

See how script PHP code is organized and how easy you can modify it by yourself.

License Types Explained

User and Developer licence available. We also have a special Extended Licence for webmasters.

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