facebook pixel
go top

MEGA Sale

  • Colection of 65 PHP scripts for $4.29 each
  • Do you know

    how we code in PHP?

    Learn more about our PHP Framework and the MVC programming model.

  • Do you know

    our framework is rocket-fast?

    Read more about our high-performing, MVC based PHPJabbers Framework. 

  • Do you know

    you can resell our scripts?

    Apply for an Extended Licence and promote our products on your website! 

  • Do you know

    30 000+ clients globally trust us?

    Meet our clients and see what they about our products, services and customer support. 

  • Do you know

    we are running our own blog?

    Keep abreast of our latest releases, product updates and web development news! 

  • Do you know

    you can always count on us?

    Our support team works from 6:00 am to 6:00 pm (GMT) every weekday. 

  • Do you know

    we provide a free installation?

    Let us install our PHP scripts for you and save you all the hassle! 

  • Do you know

    we can host our scripts?

    Can't install our scripts on your hosting account? We will host them in the cloud! 

  • Do you know

    what One admiN is?

    Log in once to access and manage multiple PHPJabbers scripts centrally. 

Ticket Support Script

Embed an efficient and reliable help desk system into your website!

  • Ticket Support Script
installation support

An affordable online help desk system that enables you to manage and consolidate all customer support requests at one online centralized location. Simple installation, one-time payment, fully customizable – an easy-to-use support ticket system. Our Ticket Support Script will not only provide you with an online help desk but it will empower you to manage and keep tickets in check. Take a closer look and contact us, if you have any questions or want to request a modification!

Product Highlights

Every company providing maintenance and post-sale support services needs a simple and reliable support ticket system to manage customer requests and issues. Integrate our smart help desk system into your website and keep your finger on the pulse of your customers' needs!

  • Smart Ticket Management

    Handle multiple customer support and client requests. Process, edit, delete, and export tickets. Add tickets manually on behalf of clients.

  • Versatile & Responsive Design

    The front-end UI of our help desk software is optimized for mobile devices. You can preview and enable 10 different color themes.

  • Canned Messages

    Support members can use predefined messages in standard situations and thus improve turn-around time and quality.

  • Ticket Rating Tool

    Clients can rate ticket replies they have received from the support team. They only need to click on the respective smiley or frownie.

  • Customer Panel

    Clients can communicate with your staff, follow up and read ticket replies from a password-protected profile area on the front end.

  • Email Notifications

    Notify clients as soon as their tickets have been processed. Send automatic emails to all departments upon each new ticket received.

  • Ticket Assignment

    Clients can direct tickets to different departments through the online form. Team leaders can assign tickets to agents from the back end.

  • PHP Source Code Customization

    If you buy the Developer License, you can make your own custom changes to the ticket support system, or ask us for a modification.

Ticket Support Script for $4.29 only

Get all 65 PHPJabbers scripts in a bundle for just $299. Learn more

Live Demo

Preview both the front end and back end of the Ticket Support Script and test out the whole functionality.
If you have any questions or need technical advice, go ahead and contact us.

Front End

Preview the responsive front-end layout of our online help desk system.

Admin Panel

Click the button below to open the administration page of the support ticket system.

default login details

email:
admin@admin.com
password:
P@S13rd

Pricing

You can buy the PHP ticketing system both with a Developer and a User License – compare them below.
Do you need a custom modification? We'll happily do it for you! Just contact us, describe what you need, and we'll send you a quote!

user licence

developer licence

Free installation support

Free installation support

Free installation support

Changes to the code

Changes to the code

Copyright removal

Apply for Extended Licence and advertise our product on your website

Copyright removal

Apply for Extended Licence and advertise our product on your website

Unlimited installations

Unlimited installations

Unlimited installations

Free updates

Get all minor updates for free

Free updates

Get all minor updates for free

Free updates

Get all minor updates for free

Custom modifications

Custom modifications

Contact us and you'll receive quotation for the custom changes you may need

Custom modifications

Modify the software on your own or contact us and we will give you a quote

Regular price

Regular price

$19

Regular price

$29

Special price

Buy this script in a bundle and pay $4.29 only for it!

 

Special price

Buy this script in a bundle and pay $4.29 only for it!

$4.29

Remotely hosted scripts

remotely hosted scripts service

Nothing to install! Let us host your script!

If you are using Wix or other website builder and cannot install the script on your server take advantage of our Remotely Hosted Scripts Service!

Testimonials

Let our clients share their experience with our support ticket system and how the script has improved their online business.

  • Hi PHPJabbers,
    It's not very often these days people let you know when you've done something right, on the contrary, they sure let you know when you've done something wrong.
    I would just like to show my appreciation by thanking you guy's for supplying me with a superb script that does exactly what it say's on the box. It looks good and works well.
    In addition to this you also backed it up with technical support that got it right first time, after I inadvertently entered some wrong information into the setup file.
    Once again, thank you for all your hard work.

    Graham Clipson

  • Our small family business it's getting better each day thanks to PHPJabbers scripts. Outstanding customer support, clean and open source code is what every webmaster looking for. So don't look any further because you're on the right place. You will not only get the quality software, you will learn and benefit more than you know.
    Thanks once again Veselin Stoilov. I'm looking forward for PHPJabbers' new solutions and right now I'm interested in a ticket support system so I will check it a little bit.

    Bruno

  • That works perfectly!!! I couldn't be more happy. Thank you so much for doing a good job and making these PHP scripts so affordable. This is the 5th script I have bought from PHPJabbers and I continue to be the happiest of customers! I will buy more and continue to recommend you guys and your site PHPJabbers.com at all the web developer/design meetings I attend.

    Matt Wechsler

  • I purchased the Stiva Blog software from this company and ended up having to contact their support team to assist me with the installation; that's not a reflection on the script by the way; I'm not very 'techy'. Not only did they install it but they have since incorporated the blog script into my web pages. I have requested they install an additional custom 'online help desk system' to make my site as professional as any 'up market' site out there.
    Support is lightening fast; they say on their site that support is available 16 hours a day, I don't believe this, it's more like 24 hours. I cannot fault their service. A very satisfied customer.

    Steve Brierley

  • I am extremely impressed with PHPJabbers! I've used a variety of their PHP scripts, and find the instructions very easy to follow. The online interfaces are easy and intuitive, and I appreciate how customizable each product is. One more thing, that I can't say enough about, is the support I've received. Each time I've opened a support ticket (even on a Sunday afternoon) I not only got an immediate response, but my inquiries/issues have been completely resolved within a matter of minutes. I heartily recommend these guys!
    (And thank you so much again, Veselin Stoilov!)
    Thanks!

    Marilyn Barnwell

  • Thanks for your help, everything is fine and the ticket support script run well.
    You have done exactly what I have asked to you. Great communication, fast response and a very good service,
    I am very satisfied and very happy to recommend your scripts to all my clients.
    Thank you for the good work you are doing.

    Michel Gauvin

  • Colorful and responsive design

    The ticket support system is mobile-optimized for various mobile devices and adapts to numerous screen sizes. Your customers will be able to raise and track tickets both from their desktop computers and on the go. Script admins can preview a total of 10 different color themes to best match their website branding and switch the theme any time.

  • Ticket management

    Our support ticket system is a powerful tool for handling customer requests. Apply actions to multiple tickets, delete, edit, and export tickets. Auto-update ticket statuses and use the available ticket assignment options. Support staff can add tickets manually on behalf of clients. Thus, you can manage all queries from a centralized help desk system.

  • SPECIAL OFFER!

    Get 65 PHP scripts in a bundle for $4.29 each!

    *For a limited time only get the best deal ever on the market!
  • Ticket assignment

    Our online support system allows admins to add multiple departments and assign specific support agents (operators) to tickets. Customers can direct tickets to the respective department – technical, sales, etc. – using a simple dropdown menu on the submission form. Admins can assign and reassign agents to tickets from the back end.

  • Tracking & collaboration

    Help desk system administrators can monitor all activities of the designated support staff. They can keep track of the communication process, evaluate ticket ratings, generate detailed reports, and analyze data. Team managers can organize the work process, edit messages, and reply to tickets themselves.

  • Canned messages

    The Ticket Support Script allows help desk administrators to add custom predefined messages that can be used by support members in standard situations. This functionality will speed up response and turnaround time and also helps customer support agents to focus on other ticket cases that might require more effort and attention.

  • Customer panel

    The online help desk system provides clients with a password-secured panel where they can communicate with your staff, follow ticket progress, and view replies. Upon sign-up, customers can change their profile details and control what information is automatically recorded in the administration system.

  • Rating feature

    After receiving a ticket response, clients can rate it using a set of predefined smilies and frownies. This feature will provide customer support agents and managers with useful feedback and can help the team monitor and improve the quality of their services.

  • Reports feature

    Administrators (support managers) can generate automatic reports for selected periods and check the number of tickets received, replies exchanged, the average rating given by customers, etc. There are two breakdown tables displaying all relevant details sorted by agent and department.

  • Email notifications

    If you want to build better customer relationships, use the automatic email function of our online support system to notify your clients as soon as their tickets have been replied to. To decrease the response time rate, you can also automate the emails sent to all departments when a new ticket has been submitted through the help desk system.

  • Status update automation

    The ticket status automatically changes when a support member or a client has replied. Along with the automated email messages and notifications, our support ticket system provides your business with an automated online help desk solution to improve customer support, organize support requests, and optimize the workflow.

  • Secure user login

    The advanced user access allows each support staff member to enter the online help desk control panel using their unique login details. Users with operator-level permissions (support agents) have access to all tickets and customer details. Users with administrator-level permissions (support managers, team leaders, etc.) can change the settings, reassign tickets, and add new users.

  • Ticket filtering

    With our online help desk system, you can search tickets by client, department, last reply, and status. You can reorder tickets and apply one action to multiple tickets. Thus, you're able to easily find the ticket you're looking for or working on, monitor turnaround time (TAT) and message content, and keep track of ticket status.

  • Front-end search

    Customers that have sent a series of queries to the support team can browse their archive to find a specific ticket using the simple search field on the front end. This feature has been added with version 3.2 to enhance usability.

  • File upload

    Optimize efficiency and increase the level of understanding between operators and customers by allowing your clients to upload files through the front-end system. You can specify supported file types by adding the respective extensions in the Options menu. Customer support agents can also attach files to their replies.

  • Multi-language support

    Our support ticket system has a built-in language module that allows you to easily translate or edit titles. There are separate text fields for each language in the admin area. You can customize the country and language names that appear on the front-end and allow clients to switch languages before sending a ticket.

  • Backup module

    To prevent any potential loss of important information, we have provided a backup function that will make a copy of your current MySQL database and the files on your server. Log in as an administrator to the support ticket script's Admin Panel and run regular backups with a single click. You will see a list of all backup files for easy access.

  • Easy installation

    An installation wizard will automatically install the support ticket system for you. Just upload the files onto your hosting account and the wizard will start. Check out the step-by-step tutorials in our knowledge base to see how easy the setup process is, with examples for WordPress and Joomla websites. Or request installation assistance and we'll do it for you!

  • One admiN

    Using the One admiN feature, you can set up a single login screen for multiple PHPJabbers scripts. Once this functionality is enabled, you can switch between script admins using a simple dropdown menu. Read more about One admiN here.

  • High speed & excellent performance

    Our support ticket management system uses the latest PHPJabbers framework specially developed to ensure excellent performance and flawless work even with heavy databases. Watch a video demonstration of one of our scripts having one million listings added and eight million records in the database.

  • Helpdesk System PHP Source Code
    Developer-friendly license

    If you're a web developer, you can modify the CSS, HTML, and JavaScript code of our help desk software on your own. Buy the Developer License and you'll receive access to the source code of our the script and a guide to our framework. Or, we can do the custom modifications to the PHP script for you. To request a customization, just contact us.

  • More Key Software Features
    More key software features

    Our Ticket Support Script comes with the following special features: Installation Wizard, Cross-Domain Integration, High-Performance PHP Framework, Protection Against SQL Injections, One admiN Module, Translation Module & Backup Tool, User Permissions & Encrypted Passwords, Clean PHP Code & Developer License. You may also benefit from our extra services: Installation & Support, Free Updates, Remote Hosting, Custom Modifications, Extended License Program.