- Colection of 65 PHP scripts for $4.29 each
Ticket Support Script
Embed an efficient and reliable help desk system into your website!
An affordable online help desk system that enables you to manage and consolidate all customer support requests at one online centralized location. Simple installation, one-time payment, fully customizable – an easy-to-use support ticket system. Our Ticket Support Script will not only provide you with an online help desk but it will empower you to manage and keep tickets in check. Take a closer look and contact us, if you have any questions or want to request a modification!
Ticket Support Script
Every company providing maintenance and post-sale support services needs a simple and reliable support ticket system to manage customer requests and issues. Integrate our smart help desk system into your website and keep your finger on the pulse of your customers' needs!
Smart Ticket Management
Handle multiple customer support and client requests. Process, edit, delete, and export tickets. Add tickets manually on behalf of clients.
Versatile & Responsive Design
The front-end UI of our help desk software is optimized for mobile devices. You can preview and enable 10 different color themes.
Support members can use predefined messages in standard situations and thus improve turn-around time and quality.
Ticket Rating Tool
Clients can rate ticket replies they have received from the support team. They only need to click on the respective smiley or frownie.
Clients can communicate with your staff, follow up and read ticket replies from a password-protected profile area on the front end.
Notify clients as soon as their tickets have been processed. Send automatic emails to all departments upon each new ticket received.
Clients can direct tickets to different departments through the online form. Team leaders can assign tickets to agents from the back end.
PHP Source Code Customization
If you buy the Developer License, you can make your own custom changes to the ticket support system, or ask us for a modification.
Ticket Support Script for $4.29 Only
Get all 65 PHPJabbers scripts in a bundle for just $299.
Preview both the front end and back end of the Ticket Support Script and test out the whole functionality.
If you have any questions or need technical advice, go ahead and contact us.
Ticket Support Script
Colorful and responsive design
The ticket support system is mobile-optimized for various mobile devices and adapts to numerous screen sizes. Your customers will be able to raise and track tickets both from their desktop computers and on the go. Script admins can preview a total of 10 different color themes to best match their website branding and switch the theme any time.
Our support ticket system is a powerful tool for handling customer requests. Apply actions to multiple tickets, delete, edit, and export tickets. Auto-update ticket statuses and use the available ticket assignment options. Support staff can add tickets manually on behalf of clients. Thus, you can manage all queries from a centralized help desk system.
Our online support system allows admins to add multiple departments and assign specific support agents (operators) to tickets. Customers can direct tickets to the respective department – technical, sales, etc. – using a simple dropdown menu on the submission form. Admins can assign and reassign agents to tickets from the back end.
Tracking & collaboration
Help desk system administrators can monitor all activities of the designated support staff. They can keep track of the communication process, evaluate ticket ratings, generate detailed reports, and analyze data. Team managers can organize the work process, edit messages, and reply to tickets themselves.
The Ticket Support Script allows help desk administrators to add custom predefined messages that can be used by support members in standard situations. This functionality will speed up response and turnaround time and also helps customer support agents to focus on other ticket cases that might require more effort and attention.
The online help desk system provides clients with a password-secured panel where they can communicate with your staff, follow ticket progress, and view replies. Upon sign-up, customers can change their profile details and control what information is automatically recorded in the administration system.
Administrators (support managers) can generate automatic reports for selected periods and check the number of tickets received, replies exchanged, the average rating given by customers, etc. There are two breakdown tables displaying all relevant details sorted by agent and department.
If you want to build better customer relationships, use the automatic email function of our online support system to notify your clients as soon as their tickets have been replied to. To decrease the response time rate, you can also automate the emails sent to all departments when a new ticket has been submitted through the help desk system.
Status update automation
The ticket status automatically changes when a support member or a client has replied. Along with the automated email messages and notifications, our support ticket system provides your business with an automated online help desk solution to improve customer support, organize support requests, and optimize the workflow.
Secure user login
The advanced user access allows each support staff member to enter the online help desk control panel using their unique login details. Users with operator-level permissions (support agents) have access to all tickets and customer details. Users with administrator-level permissions (support managers, team leaders, etc.) can change the settings, reassign tickets, and add new users.
With our online help desk system, you can search tickets by client, department, last reply, and status. You can reorder tickets and apply one action to multiple tickets. Thus, you're able to easily find the ticket you're looking for or working on, monitor turnaround time (TAT) and message content, and keep track of ticket status.
Optimize efficiency and increase the level of understanding between operators and customers by allowing your clients to upload files through the front-end system. You can specify supported file types by adding the respective extensions in the Options menu. Customer support agents can also attach files to their replies.
Our support ticket system has a built-in language module that allows you to easily translate or edit titles. There are separate text fields for each language in the admin area. You can customize the country and language names that appear on the front-end and allow clients to switch languages before sending a ticket.
To prevent any potential loss of important information, we have provided a backup function that will make a copy of your current MySQL database and the files on your server. Log in as an administrator to the support ticket script's Admin Panel and run regular backups with a single click. You will see a list of all backup files for easy access.
An installation wizard will automatically install the support ticket system for you. Just upload the files onto your hosting account and the wizard will start. Check out the step-by-step tutorials in our knowledge base to see how easy the setup process is, with examples for WordPress and Joomla websites. Or request installation assistance and we'll do it for you!
Using the One admiN feature, you can set up a single login screen for multiple PHPJabbers scripts. Once this functionality is enabled, you can switch between script admins using a simple dropdown menu. Read more about One admiN here.
High speed & excellent performance
Our support ticket management system uses the latest PHPJabbers framework specially developed to ensure excellent performance and flawless work even with heavy databases. Watch a video demonstration of one of our scripts having one million listings added and eight million records in the database.
More key software features
Our Ticket Support Script comes with the following special features: Installation Wizard, Cross-Domain Integration, High-Performance PHP Framework, Protection Against SQL Injections, One admiN Module, Translation Module & Backup Tool, User Permissions & Encrypted Passwords, Clean PHP Code & Developer License. You may also benefit from our extra services: Installation & Support, Free Updates, Remote Hosting, Custom Modifications, Extended License Program.
You can buy the PHP ticketing system both with a Developer and a User License – compare them below.
Do you need a custom modification? We'll happily do it for you! Just contact us, describe what you need, and we'll send you a quote!
Let our clients share their experience with our support ticket system and how the script has improved their online business.
It's not very often these days people let you know when you've done something right, on the contrary, they sure let you know when you've done something wrong.
I would just like to show my appreciation by thanking you guy's for supplying me with a superb script that does exactly what it say's on the box. It looks good and works well.
In addition to this you also backed it up with technical support that got it right first time, after I inadvertently entered some wrong information into the setup file.
Once again, thank you for all your hard work.
Our small family business it's getting better each day thanks to PHPJabbers scripts. Outstanding customer support, clean and open source code is what every webmaster looking for. So don't look any further because you're on the right place. You will not only get the quality software, you will learn and benefit more than you know.
Thanks once again! I'm looking forward for PHPJabbers' new solutions and right now I'm interested in a ticket support system so I will check it a little bit.
That works perfectly!!! I couldn't be more happy. Thank you so much for doing a good job and making these PHP scripts so affordable. This is the 5th script I have bought from PHPJabbers and I continue to be the happiest of customers! I will buy more and continue to recommend you guys and your site PHPJabbers.com at all the web developer/design meetings I attend.
FAQ & Knowledge Base
Read the most Frequently Asked Questions about this script, its features and use.
Read more about our Support Service and how we can help you install Ticket Support Script.
Do you need something changed? We offer customization services.
See how easy it is to install the script. Just follow the instructions or leave it all to us.
See how to upload our scripts using different FTP clients.
We use our own in-house build framework which is really easy to understand and work with.
We offer a wide range of web development services.
See how script PHP code is organized and how easy you can modify it by yourself.
User and Developer licence available. We also have a special Extended Licence for webmasters.
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