As of January 2016, our clients have the chance to rate our products and services after their support tickets have been replied or resolved. Since we highly value our customers’ time, we decided to make the feedback form as simple as possible - you can evaluate our work using a five-level “smiley” scale. We believe that customer feedback is our natural corrective that can help us improve our overall performance and foster our creative spirit.
We are really proud and delighted to share that in the first month since we’ve launched the “Rate us” feature on PHPJabbers.com, we have received100% positive feedback! This is the result of the joint efforts of all our team members. Still, our customer support agents are always in the forefront! So, thank you, guys! When clients are happy, we are happy, too. It means we have done our job well.
WAYS TO PRAISE US
Our more expressive clients can write a short testimonial and share with the wide public what they enjoy most about working with us. Here are some of the first appraisals:
“Fantastic software with lovely support. I solved many problems with forms - in websites and now I feel more comfortable!"
“After sales support is by far the best I have dealt with… fast, efficient and follow up have been fantastic.”
“I have been a customer of PHPJabbers for a number of years now applying their products to a wide range of clients. Their ability to customize their products to meet the exact needs of my clients is extraordinary - the team comes up trumps every time. I can confidently talk to my clients about their needs and “know” these can be fulfilled. Brilliant!”
Those who are well familiar with customer review websites such as SiteJabber, TrustPilot and HotScripts can also rate PHPJabbers there. You don’t have to write a screed - a few lines with the essence of our fruitful partnership will be completely enough.
If clients prefer to say it out loud, they can record a video testimonial and become stars on PHPJabbers.com. And this is not all - thus you will get a FREE Developer Licence for a selected PHP script from our product portfolio. It’s a win-win!
If you have enjoyed working with some of our customer support consultants and would like to say special “thanks”, you can treat them a beer by leaving tips to different amounts. Just select the name of the respective customer agent from a simple drop-down menu.
SPEAK TO THE BOSS
Should you be frustrated or particularly unhappy with our products, services or support, you can always contact our CEO Veselin Stoilov and share your negative experience. We will make it up to you and take your constructive criticism with an open mind. Your complaints and recommendations are welcome anytime!
Looking forward to receiving your reviews!