The latest software upgrade of our Ticket Support Script has just been launched. The improvements affect not only the visual appearance of the online help desk system, but also make for smoother operations and enhanced usability. Let's quickly summarize all new tweaks:
Your customers will now be able to send and follow up their support requests from various mobile devices wherever they are - at home, at the office or underway. Version 3.1 of our support ticket system is optimized for all desktop computers, tablets, smartphones etc.
10 Different Color Schemes
Contents and usability are not enough to make a good website. Design matters, too. Just like the latest PHPJabbers scripts and product upgrades, our help desk system is fitted with a wide variety of color themes and font styles so that you can match it with your website branding.
Now it's even easier to manage and keep track of all customer tickets. Our developers have reorganized and reinforced the help desk system's dashboard so that script admins and operators' staff can have a better overview of all activities and don't miss out on anything.
- New "Tickets waiting for reply" counter
- New "Active tickets" counter
- List of all tickets requiring action
- Latest replies by support team
Many Backend UI Touch-ups
There is a number of small backend improvements. Some of them can only be recognized by users who are familiar with the previous versions of Ticket Support Script. So let's highlight the more important changes:
- Tickets menu - now you can filter tickets by status using a simple dropdown menu
- Clients menu - we've added quick links to customer's tickets in each client profile
- File types - support system admins can specify the file types allowed for upload from the Options menu
Check Ticket Support Script demo and share your thoughts with us using the comments form below!
If you or your clients are already using Ticket Support Script (versions 1.x, 2.x), contact us to upgrade to version 3.1 for FREE!
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