THIS IS A NEW SUGGESTION FOR A NEW PRODUCT, WITH SIMILARITIES TO A FEW OF YOUR EXISTING SCRIPTS

Good Day, I have a suggestion for a product that would benefit anyone in an Auto Repair Business, or Small Engine Repair Business. It's basically similar to the Support Ticket system you have, except built towards the repair industry or service industry.

Basically, initially I see a customer logging in, and being able to manage his profile of vehicles, some customers may have many vehicles. This would be important because we could use the cron jobs to run a daily script that would send reminders for recommended periodic servicing.

If the client has an issue with a vehicle or piece of equipment, could log in a report the problem. The garage would then be notified of the client's problem. When they open the support ticket, they could have the option of indicating there's nothing they can do, or request the vehicle be brought in, or if they feel they know what the problem is, they could send a quote via the system, with material breakdown and labour estimates.

The client would receive the notification, to bring in the car, or if they received a quote, they could authorize the work and bring in the car.

The garage could update the status of the repair job, and the client could log in to see the progress, could be simple, waiting in cue, or number of jobs ahead of you, or now working on it, or job complete. Even with notifications to the client automatically as the car moves through the progress to finished.

Once finished, the system would send an invoice where the job could be paid via PayPal, Authorize.net or Beanstream (Beanstream preferred for me). Or if they paid cash or cheque some other way of recording this via the mechanic interface. The invoicing could be the invoice manage type style.

The quote and invoice table may need more columns for the parts and labour. Such as: Line Item, Quantity, Part Number, Description, Item Cost, Discount (percentage), Line Total (Qty x Item Cost, less the discount). Then the Sub Total and Tax, and Grand Total.

The option to name the VAT (for instance in Canada we have HST). Some provinces have GST and PST. Some just have HST.

The customer profile and list of vehicles would add a lot of benefit, and administration option for an admin of the system to implement a maintenance schedule, time or km/mile based. For times, the system could email reminders, like every six months for oil changes, or when a customer logs a problem, one of the fields could be milage, and the system could check the milage for other past service and if an oil change is due, could recommend an oil change.

One add on that would be cool, would be the offer of a free fuel log, the customer could enter the fuel purchase, with milage, litres, and cost, and keep their fuel log for their own benifit and information, and the system could use this for regular maintenance scheduled via time or milage. With reminders from cron jobs.

If you want any other information, please drop me an email, would be more than happy to beta test this puppy!