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Ticket Support Script


Ticket Support Script is an online help desk system for handling client requests. This powerful web based support ticket system provides optimal usability both to support agents and customers. With a Developer Licence you will get the PHP Source Code and can customize the support ticket system as you wish. To request a custom modification, please contact us and describe the help desk system you need!
  • Responsive & Colorful Design

    The ticket support system is optimized for various mobile devices and screen sizes. Your customers will be able to raise and track tickets both from their desktop computers and on the go. Script admins can preview a total of 10 different color themes to best match their website branding and switch them any time.

  • Ticket Management

    Our support ticket system is a powerful tool handling customer requests. Apply actions to multiple tickets, delete, edit, and export tickets. Auto update ticket statuses and assignment options are available. Support staff can add tickets manually on behalf of clients. Thus, you can manage all queries from a centralized help desk system.


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  • Ticket Assignment

    Our online support system allows admins to add multiple departments and support agents (operators) which can be assigned to tickets. Customers can direct tickets to the respective department (technical, sales, etc.) using a simple dropdown menu on the submission form. Admins can (re)assign agents to tickets from the back-end.

  • Tracking & Collaboration

    Help desk system administrators can monitor all activities of the designated support staff. They can keep track of the communication process, evaluate ticket ratings, generate detailed reports and analyze data. Team managers can organize the work process, edit messages and reply to tickets by themselves.

  • Canned Messages

    The Ticket Support Script allows help desk administrators to add custom predefined messages which can be used by support members in standard situations. This functionality will speed up response (turn-around) time and helps customer support agents to focus on other ticket cases requiring more efforts and attention.

  • Customer Panel

    The online help desk system provides clients with a password-secured panel where they can communicate with your staff, follow tickets' progress, and see replies. Upon sign-up, customers can change their profile details and control what information is automatically recorded into the administration system.

  • Rating Feature

    After receiving a ticket response, clients can rate it using a set of predefined smilies and frownies. This feature will provide customer support agents and managers with a useful feedback and can help the team to monitor and improve the quality of their services.

  • Reports Feature

    Administrators (support managers) can generate automatic reports for selected periods and check the number of tickets received, replies exchanged, the average rating given by customers, etc. There are two breakdown tables displaying all relevant details sorted by agent and department.

  • Email Notifications

    If you want to build better customer relationships, use the automatic email function of our online support system to notify your clients as soon as their tickets have been replied to. To decrease response time rate, you can also send automatic emails to all departments when a new ticket has been submitted through the help desk system.

  • Status Auto Update

    The ticket status automatically changes when a support member or a client has replied. Along with the automated email messages and notifications, our support ticket system provides your business with an automated online help desk solution to improve customer support, organize support requests, and optimize workflow.

  • Secure User Login

    The advanced user access allows each support member to enter the online help desk control panel using their unique login details. Operators (support agents) have access to all tickets and customer details. Administrators (support managers, team leaders, etc.) can change settings, reassign tickets, and add new users.

  • Ticket Filtering

    With our online help desk system, you can search tickets by client, department, last reply, and status. You can reorder them and apply one action to multiple tickets. Thus, you are able to easily find the ticket you are looking for or working on, monitor turn-around time (TAT) and messages' content, and keep track of their status.

  • Frontend Search

    Customers who have sent a series of queries to the support team can browse their archive to find a specific ticket using a simple search field on the front-end. This feature has been added with version 3.2 to enhance usability.

  • File Upload

    Optimize efficiency and increase the level of understanding between operators and customers by allowing your clients to upload files through the front-end system. You can specify supported file types by adding the respective extensions in the Options menu. Customer support agents can also attach files to their replies.

  • Multi-language Support

    Our support ticket system has a built-in language module which allows you to easily translate or edit titles. There are separate text fields for each language in the admin area. You can customize country and language names which will appear on the front-end and allow clients to switch languages before sending a ticket.

  • Backup Module

    To prevent any potential loss of important information, we have provided a backup function which will make a copy of your current database and files on the server. Log in as an administrator to the support ticket script and run regular backups with a single mouse click. You will see a list of all backup files for easy access.

  • Easy Installation

    An installation script will automatically install the support ticket system for you. All you have to do is upload the files onto your hosting account and open the installation page. Watch a video on how to install the script onto your server or request script installation!

  • One admiN

    Using the One admiN feature you can set up a single login screen for multiple PHPJabbers scripts. Once enabled, you can switch between the script admin panels using a simple dropdown menu. Read more about One admiN and let us know if you wish to activate this functionality!

  • High-speed & Performance

    The PHPJabbers framework is specially developed for high-rate performance - it works flawlessly even with heavy databases and workloads. Watch a video demonstration of one of our PHP web applications having one million listings added and eight million records in the database. The numbers speak for themselves!

  • Helpdesk System PHP Source Code
    Developer Licence

    With a Developer Licence you can download the PHP source code and modify it to suit yours or your client's needs. We can do all kinds of custom modifications to our PHP scripts. Contact us to order a modification to our support ticket system or request a custom help desk system.

  • More Key Software Features
    More Key Software Features

    Ticket Support Script comes with the following special features: Installation Wizard & Cross Domain Integration, High-Performance PHP Framework Protected Against SQL Injections, User Permissions & Encrypted Passwords, Clean PHP Code & Developer Licence. You may also benefit from our extra services: Installation & Support, Free Updates, Remote Hosting, Custom Modifications, Extended Licence Program.