Ticket Support Script

Colorful and responsive design

The ticket support system is mobile-optimized for various mobile devices and adapts to numerous screen sizes. Your customers will be able to raise and track tickets both from their desktop computers and on the go. Script admins can preview a total of 10 different color themes to best match their website branding and switch the theme any time.

Ticket management

Our support ticket system is a powerful tool for handling customer requests. Apply actions to multiple tickets, delete, edit, and export tickets. Auto-update ticket statuses and use the available ticket assignment options. Support staff can add tickets manually on behalf of clients. Thus, you can manage all queries from a centralized help desk system.

Ticket assignment

Our online support system allows admins to add multiple departments and assign specific support agents (operators) to tickets. Customers can direct tickets to the respective department – technical, sales, etc. – using a simple dropdown menu on the submission form. Admins can assign and reassign agents to tickets from the back end.

Tracking & collaboration

Help desk system administrators can monitor all activities of the designated support staff. They can keep track of the communication process, evaluate ticket ratings, generate detailed reports, and analyze data. Team managers can organize the work process, edit messages, and reply to tickets themselves.

Canned messages

The Ticket Support Script allows help desk administrators to add custom predefined messages that can be used by support members in standard situations. This functionality will speed up response and turnaround time and also helps customer support agents to focus on other ticket cases that might require more effort and attention.

Customer panel

The online help desk system provides clients with a password-secured panel where they can communicate with your staff, follow ticket progress, and view replies. Upon sign-up, customers can change their profile details and control what information is automatically recorded in the administration system.

Rating feature

After receiving a ticket response, clients can rate it using a set of predefined smilies and frownies. This feature will provide customer support agents and managers with useful feedback and can help the team monitor and improve the quality of their services.

Reports feature

Administrators (support managers) can generate automatic reports for selected periods and check the number of tickets received, replies exchanged, the average rating given by customers, etc. There are two breakdown tables displaying all relevant details sorted by agent and department.

Email notifications

If you want to build better customer relationships, use the automatic email function of our online support system to notify your clients as soon as their tickets have been replied to. To decrease the response time rate, you can also automate the emails sent to all departments when a new ticket has been submitted through the help desk system.

Status update automation

The ticket status automatically changes when a support member or a client has replied. Along with the automated email messages and notifications, our support ticket system provides your business with an automated online help desk solution to improve customer support, organize support requests, and optimize the workflow.

Secure user login

The advanced user access allows each support staff member to enter the online help desk control panel using their unique login details. Users with operator-level permissions (support agents) have access to all tickets and customer details. Users with administrator-level permissions (support managers, team leaders, etc.) can change the settings, reassign tickets, and add new users.

Ticket filtering

With our online help desk system, you can search tickets by client, department, last reply, and status. You can reorder tickets and apply one action to multiple tickets. Thus, you're able to easily find the ticket you're looking for or working on, monitor turnaround time (TAT) and message content, and keep track of ticket status.

Front-end search

Customers that have sent a series of queries to the support team can browse their archive to find a specific ticket using the simple search field on the front end. This feature has been added with version 3.2 to enhance usability.

File upload

Optimize efficiency and increase the level of understanding between operators and customers by allowing your clients to upload files through the front-end system. You can specify supported file types by adding the respective extensions in the Options menu. Customer support agents can also attach files to their replies.

Multi-language support

Our support ticket system has a built-in language module that allows you to easily translate or edit titles. There are separate text fields for each language in the admin area. You can customize the country and language names that appear on the front-end and allow clients to switch languages before sending a ticket.

Backup module

To prevent any potential loss of important information, we have provided a backup function that will make a copy of your current MySQL database and the files on your server. Log in as an administrator to the support ticket script's Admin Panel and run regular backups with a single click. You will see a list of all backup files for easy access.

Easy installation

An installation wizard will automatically install the support ticket system for you. Just upload the files onto your hosting account and the wizard will start. Check out the step-by-step tutorials in our knowledge base to see how easy the setup process is, with examples for WordPress and Joomla websites. Or request installation assistance and we'll do it for you!

One admiN

Using the One admiN feature, you can set up a single login screen for multiple PHPJabbers scripts. Once this functionality is enabled, you can switch between script admins using a simple dropdown menu. Read more about One admiN here.

High speed & excellent performance

Our support ticket management system uses the latest PHPJabbers framework specially developed to ensure excellent performance and flawless work even with heavy databases. Watch a video demonstration of one of our scripts having one million listings added and eight million records in the database.

Developer-friendly license

If you're a web developer, you can modify the CSS, HTML, and JavaScript code of our help desk software on your own. Buy the Developer License and you'll receive access to the source code of our the script and a guide to our framework. Or, we can do the custom modifications to the PHP script for you. To request a customization, just contact us.

More key software features

Our Ticket Support Script comes with the following special features: Installation Wizard, Cross-Domain Integration, High-Performance PHP Framework, Protection Against SQL Injections, One admiN Module, Translation Module & Backup Tool, User Permissions & Encrypted Passwords, Clean PHP Code & Developer License. You may also benefit from our extra services: Installation & Support, Free Updates, Remote Hosting, Custom Modifications, Extended License Program.