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Questions & Answers

Need a quick solution for some of our scripts?

With the help of our Customer Support team, we have selected the most common questions and queries about our PHP tools. Please, note that they may also refer to previous versions of our products. If you have any other concerns, don’t hold back to contact us for further assistance!

  • Question #2

    received on 28th January, 2016

    Product:
    Simple CMS

    Can I ask, if I want to move this installation to a different folder / directory on my server do I need to re-install the script or can I move the files and change something in the configuration?

    • Answer:

      In order you need to change only the script folder name/directory/ you have to move all the files in the new folder and to edit the paths in app/config/config.inc.php file using the new folder name.

      If the installation domain name will be changed too - please let us know and we will provide you detailed instructions how exactly you can do it.

  • Question #1

    received on 2nd January, 2016

    Product:
    Simple CMS

    I now have a problem. I get this message: Access denied for user 'admin'@'localhost' (using password: YES)

    It was working fine. It's like it's failing to read the pssword from the options/config file. This also happens on the booking calendar script that I have from you. When I restart the server it works again.

    Have you seen this before? Any advice on how yo resolve it?

    • Answer:

      Do you have this issue with the database on your Internet server, or this happens only on localhost. We have not experienced such issue where database server has to be restarted in order for the script to work. This seems like a server issue to me.

      To upgrade your user licence to developer overwrite all script files except for app/config/config.inc.php That's all.

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