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Questions & Answers

Need a quick solution for some of our scripts?

With the help of our Customer Support team, we have selected the most common questions and queries about our PHP tools. Please, note that they may also refer to previous versions of our products. If you have any other concerns, don’t hold back to contact us for further assistance!

  • Question #9

    received on 8th January, 2016

    Product:
    STIVA Shopping Cart

    Hi in the shopping cart can the search engines read the product descriptions? I have tried to see this on the page source but I can't see anything!

    • Answer:

      Search engines can read the URL of the product details page and when they visit this page they index the description also.

  • Question #8

    received on 7th January, 2016

    Product:
    STIVA Shopping Cart

    Please can you check something for me.

    I need to make sure that all code relating to .htaccess, SEO, etc., is in the right format and place.

    When looking online at the source code, I cannot see category, product details, etc.

    So, I need to make sure that the entire shop is going to be indexed properly by Google, etc.

    • Answer:

      This script uses javascript integration code. It does not list the content such as category, product details, etc in the page source code.
      It also does not change the page title and it does not insert meta tags on the page. It only changes the page URL so it can be indexed by search engines.

  • Question #7

    received on 6th January, 2016

    Product:
    STIVA Shopping Cart

    On the checkout page, there is a section for "Customer Info" and in this box, I want to add some text to state that the password field is for them to register (as it confuses people). Please advise which file I have to edit in the ftp and whereabouts in the file I edit for this.

    • Answer:

      The file that has to be edited is /script/app/views/pjFrontPublic/pjActionCheckout.php

  • Question #6

    received on 6th January, 2016

    Product:
    STIVA Shopping Cart

    I'm interested in adding the STIVA shopping cart to one of my client's websites. I need to know a few things first please:

    1. I need to show the client a demo of how the shopping cart will integrate with the website. I have already viewed the demo and backend on your site, but I need to integrate this within my site. I am willing to buy the package, but would need you to set it up on the development server (as above) AND when its ready to be deployed to the clients LIVE domain. Your site says you do a ONE TIME setup. Please advise how this would work?

    2. Is it possible to have the shopping cart happen on my site pages underneath scrolling banner, or does it have to pop up in a new window and run as a standalone? If the latter, can I at least customize with the clients colours / logo etc?

    3. The client will use PayPal - I assume you guys set up and integrate this?

    • Answer:

      1. There is no problem to use the script on a development server first. We can help you to move the installation on the live domain for free in case of any difficulties.

      2. No, there is no need to be on a separate page. You can try to insert the integration code from the demo installation on your page just to check how it will look like.

      3. PayPal payments are supported by default. The script will redirect to PayPal website for payment. Your client will have to fill in their paypal business account in the script administration panel under Options-->Payments menu.

  • Question #5

    received on 17th January, 2016

    Product:
    STIVA Shopping Cart

    I'm thinking about upgrading the shopping cart to the developers version. What about the changes I already made? I did a lot of changes already.
    I did changes in translations (Dutch), colors of 'theme 3', categories, products, etc.

    • Answer:

      We can send you the script, but you will have to keep your changes. For this you should know which files exactly you have changed.

      The translations are stored in the database, so this won't get affected when you update the script, but any changes to the code will have to be reapplied.

  • Question #4

    received on 8th January, 2016

    Product:
    STIVA Shopping Cart

    Where can I find the recommended dimensions of the product images? 72dpi - jpg - height?px x width?px

    • Answer:

      You can find the images sizes in the app/config/options.inc.php file.

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  • Question #3

    received on 7th January, 2016

    Product:
    STIVA Shopping Cart

    shopping card installed and looks pretty nice. Some translation to Dutch neccesary but that's no problem.
    Just wondering it's possible to change the colors of a theme to my wishes?

    • Answer:

      Under the Preview menu you will find 10 different color themes you can select between. If you still need any changes you can make them in the css files in folder app/web/css.

  • Question #2

    received on 1st January, 2016

    Product:
    STIVA Shopping Cart

    Do you have a DVD store script ?

  • Question #1

    received on 13th January, 2016

    Product:
    STIVA Shopping Cart

    How is it possible to use one «main» database and have many «databases» under this one?

    Meaning:
    We have several scripts from ourselves, you and others that we want to feature for our local customers. Normally each script requires its own database – one database=one script.

    But when having several scripts this will be costly to buy at cpanel. How is it possible (maybe with prefixes and tables?)

    Is there a way to do this in cpanel or otherwise - using just one database and many scripts under that one (maybe using different prifixes or tables or something else ???)

    Thanks again Paco for all your help. Haven't tried the new shopping cart script you made yet but will soon – I'm sure it looks good!!!

    • Answer:

      Our scripts can use the same database. Just if you install one and the same script in the same database you have to use different table prefix. On our install wizard there is a special field where you can set prefix (on the step when it requires to enter MySQL details).
      I do not know, however, about the other scripts that you use. They may require separate databases and it may not be possible to use the same database.