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Questions & Answers

Need a quick solution for some of our scripts?

With the help of our Customer Support team, we have selected the most common questions and queries about our PHP tools. Please, note that they may also refer to previous versions of our products. If you have any other concerns, don’t hold back to contact us for further assistance!

  • Question #1

    received on 10th January, 2016

    Product:
    Knowledge Base Builder

    installation everything was okay during the handover at the admin login. After installation, I get the following error code:

    ODFhN2NmYTRiOWUxNWQ3YTM1YTUxOTkyYzc3YzQ4OWM7WTI5eVpTOW1jbUZ0WlhkdmNtc3ZjR3BEYjI1MGNtOXNiR1Z5TG1Oc1lYTnpMbkJvY0E9PQ==

    • Answer:

      The error means that the files were changed. If you have not changed the files in purpose please make sure you upload the files in binary mode. You can see how to upload files in binary mode using some of the most popular FTP clients here http://www.phpjabbers.com/knowledgebase/ftp-clients

      Please reupload the files - all except app/config/config.inc.php file an you should be fine. Let us know if you still face this issue.

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