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Questions & Answers

Need a quick solution for some of our scripts?

With the help of our Customer Support team, we have selected the most common questions and queries about our PHP tools. Please, note that they may also refer to previous versions of our products. If you have any other concerns, don’t hold back to contact us for further assistance!

  • Question #3

    received on 10th January, 2017

    Product:
    Callback Widget

    How do I set the Call Back widget form to the open position on page load?

    • Answer:

      You need to edit:

      app/views/pjFront/pjActionForm.php file line 14 and change the div class from sectionCallBack to sectionCallBack sectionCallBackStepOne

  • Question #2

    received on 27th January, 2016

    Product:
    Callback Widget

    I am having problems with the callback widget. The button does not always work right. It will sometimes only let you click on just the top of the button or just at the bottom of the button and in some cases it won't let me click on it at all. Also it will be placed behind the other elements on the site when I want it showing in front of everything.

    • Answer:

      We have updated app/web/css/pjCallbackWidget.css file in the script package.

      We have added

      .sectionCallBack

      {z-index: 9999}

      In the app/web/css/pjCallbackWidget.css

      The issue was caused from "position: relative", that is set for all your page classes.

      If you install the system on other domain name and integrate it on other website page - you might not have this issue.

  • Question #1

    received on 17th January, 2016

    Product:
    Callback Widget

    The widget asks the user to select their time zone. Is this editable? Many of my customers won't know that they are at GMT -5:00
    I also would want to stipulate that we will only call back to U.S. and Canada phone numbers. Are these custom changes or is it editable by me?

    • Answer:

      Yes, you can turn off this field from script options page.

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