Support Questions

Questions & Answers

Need a quick solution for some of our scripts?

With the help of our Customer Support team, we have selected the most common questions and queries about our PHP tools. Please, note that they may also refer to previous versions of our products. If you have any other concerns, don’t hold back to contact us for further assistance!

Latest Questions

Select Script:

Question #153 / received on 19th January, 2016

I would like to know if these features are possible with the Hotel Booking System

1. Discount on rooms shown in Booking Engine - price crossed out and discount price shown.
2. Offer like 'Book 5 nights and get the 6th night free / 50% discount on further nights'. How would we show this? Is the Booking Engine dynamic, so automatically reduces the 6th night on date selection?
3. Voucher code route - eg enter ABCD at Checkout to trigger discount
4. Voucher code for additional offer - eg Free bottle of champagne if you book between these dates / for a number of nights etc. Is this just a voucher code too and if so then can we add multiple voucher codes on Checkout?

Hotel Booking System

Different types of discounts are supported in the system but there is no option to show the price crossed out on the front-end or to display special offers as text.
Can you provide more details where exactly on the front-end and on which step the offers should be displayed? We can customize the script but we need to clarify your requirements first.

Question #152 / received on 18th January, 2016

Question 1: I have created a calendar but have not installed it yet. I cannot figure out how to remove the default time setup. I want to use only custom dates and times but the calendar in preview mode displays one appointment per hour for the entire day unless I specifically add a customized setup. Is there a way to remove the default day/time setup so only the days I set up are available? I thought I did this before but now I can't figure out what I did.

2) I have created some time slots but cannot create more than one booking per slot. For example, I want to create a time slot that starts at 7:30 AM and ends at 11:30 AM (actually 12:00 but that's a different issue), no lunch break and allow up to 4 bookings. Everything is saved except the number of bookings, which is reset back to 1 any time I change it. Am I doing something wrong?

3) When hovering over a date that has bookings available the pop-up area the displays the time range isn't wide enough to display all of the text. The time range is cut off. The middle column that displays "Available" is OK. I don't know what's supposed to display in the third column so I don't know if it's wide enough. Please fix the first column so that the user can see the entire time range.

Time Slots Booking Calendar

1. You can show only the custom rates on the front-end part if you set 0 Bookings per slot for all the default rates for each one of the week days.

2. Editing a custom rate - the system resets the Bookings per slot value to one by default. You need this option to keep the set value, right?

Please, provide Admin panel details, so we can login in your system, check the settings and will do our best to provide you a proper solution ASAP.

Question #151 / received on 20th January, 2016

If a customer book me a transfer and dont't pay soon with paypal, is possible to send him a link to paypal with total amount and my paypal address to pay the service? If a customer select to pay with credit card there's not redirecting for an online pyment, i find it useless, I can onl redirect to paypal, since I have professional account and the customer can select to pay with paypal or credit card.

Shuttle Booking Software

In case of the credit card payment option the script just saves the credit card details and stores them in the database for offline processing. There is no online processing, this option is not linked to a payment gateway.
You can still accept credit card payments using the PayPal option (customers can select on the PayPal page if they will use PayPal account or credit card).

Unfortunately, there is no option to send manually payment link to the customers. Such functionality can be added as a custom change.

Question #150 / received on 18th January, 2016

I am getting a line of text when working with this PHP Membership Directory. I think it is due to me changing something in the code. I read somewhere with my license I can't do that. So no biggie -
Question - I already have the membership entered how do I fix this without re-entering my members?
Which files should I replace with original files ?

Member Directory Script

Yes, you may see this string if the files have not been uploaded in binary mode. It is important because most of the files with User licence are obfuscated. All you have to do is to re-upload all files except for the script configuration file - app/config/config.inc.php. It is very important to keep this file. You can see how to upload files in binary mode using some of the most popular FTP clients here https://www.phpjabbers.com/knowledgebase/ftp-clients

Question #149 / received on 18th January, 2016

I am planning to add private cars and their owners so that when a request comes in the request goes to the owner of that particular car (via e-mail and/or sms).How much would it cost to make these Changes?

Shuttle Booking Software

We can add 3 additional fields in the Car details page in your Admin Panel : owner name, owner phone, owner email and to send notifications to the car owner. When reservation is added for their car they will get notified by email (or SMS or both - this is up to you)

Do you want car owners to be able to login and confirm their reservations? Do you want them to be able to decline them and what will happen in such case?Do you mean you do not need the "reservation manager" role, so we can change it for owner with permissions to view only their own reservations.

Question #148 / received on 18th January, 2016

Just bought your shuttle booking software for testing ($49) and I wonder if it is possible to use standard translation tools (.po/.mo) files like one does in wordpress?
Would like to be able to translate to swedish and maybe danish.
I have build quite a few websites and have worked as a IT Manager.

Shuttle Booking Software

You can add additional language in the Admin Panel - Options menu - Languages tab - Languages tab - Add language button and translate it from the Titles tab. You can not use third part translation tools.

Under the Install menu - you can use different front-end integration code for each one of the added languages and integrate them on separate pages.

Question #147 / received on 20th January, 2016

I don't use the MD5 hash on my Authorize.net account. Leaving that blank, I cannot seem to process credit cards. Ideas?

Also, what will it cost to design access to the manifests only so that drivers can log in and check the list while boarding passengers?
Lastly, we want to cut off the ability to cancel tickets 2 hours prior to departure, cost to build that in, please?
Dan.

Bus Reservation System

Yes, MD5 hash value is required for the Authorize.net payments. You have to set this both at your Authorize.net account and the script administration panel.

Do you mean that you need to have pages with the passenger lists for the buses available for the public? Or do you mean that you need a new user role for "drivers" that will be able to login and access these lists?

The start over message means that the booking has been successful. It displays such message so that users can make another reservation if they wish. The message can be customized.

You can edit the messages in the script administration panel under the Options-->Languages menu. You will see a search form on the page with the titles, you can use it to find the text.

Question #146 / received on 18th January, 2016

I have installed it on my Godaddy Managed Wordpress site but am haviing trouble getting the script to show. Now I seem to have lost the dashboard interface as well.

Bus Reservation System

The front-end part integration code is under the Install menu in your Admin panel.
The both scripts use JS integration code, so you can just copy it from the Admin panel and paste it on your wordpress pages.

Question #145 / received on 18th January, 2016

Hello, I have a question. Why I can see on images that there is a red layout for properties but in the demo is only listing layout?