Support Questions

Questions & Answers

Need a quick solution for some of our scripts?

With the help of our Customer Support team, we have selected the most common questions and queries about our PHP tools. Please, note that they may also refer to previous versions of our products. If you have any other concerns, don’t hold back to contact us for further assistance!

Latest Questions

Select Script:

Question #144 / received on 18th January, 2016

There are 2 questions, I have:
- How can i delete a calendar, that is not in use anymore?
- Can I configure the time slots, that can be choosen? (We need time slots with length of 20 minutes)

Time Slots Booking Calendar

You can delete a calendar from the Admin Panel - Calendars menu - delete icon. See the attached file.

However, we see that your Admin Panel does not look as like on our demo, so please update the following file:

core/framework/.htaccess and delete the first line: Options -Indexes

We can add 20 minutes Slot length if you provide us FTP details and phpMyAdmin access for your installation.

Question #143 / received on 18th January, 2016

Hello there, I'm installing the shopping cart that i bought last year version 4.2. I have never really use this script even since i bought it because i was out for school. I'm using this now... I'm going to need the license key please. Thank you.

STIVA Shopping Cart

You can find licence key under Profile page in your account.

Question #142 / received on 18th January, 2016

I can create all interactive cinema halls I need?

Ticket Booking Script

You can create as many Cinema halls as you need under the Cinema Halls menu - Add hall tab.

Question #141 / received on 17th January, 2016

The widget asks the user to select their time zone. Is this editable? Many of my customers won't know that they are at GMT -5:00
I also would want to stipulate that we will only call back to U.S. and Canada phone numbers. Are these custom changes or is it editable by me?

Callback Widget

Yes, you can turn off this field from script options page.

Question #140 / received on 17th January, 2016

i just want to know how can i change the bathrooms and bedrooms amount in the admin panels?

Property Listing Script

You can change the bathrooms and bedrooms amount from the Admin Panel - Properties tab - edit property option - Details tab.

Question #139 / received on 17th January, 2016

SMS has been sent, but im not getting the text. Thank you!

Availability Booking Calendar

Under the Users menu the phone number of each user needs to be entered with country code, for example +1XXXXXXXXXX.
Also for each user under Users menu you have to select the notifications they will get to from the "Sms notifications" drop-down menu.
Please, make these settings and try again. Let us know if you still do not get the messages so we can make some tests.

Question #138 / received on 17th January, 2016

i have a SSL connection to my web site, when i connect to <<https:>> the script does't work. what is the problem.

Bus Reservation System

Please update the INSTALL_URL setting in app/config/config.inc.php file. Simply change the "http://" to "https://" and you should be fine.

Question #137 / received on 16th January, 2016

Is the price for the store locator software, the full cost, with unlimited use, etc?

Very interested in this product.

Store Locator

Yes, this is the final price with no monthly or yearly fees.

Question #136 / received on 17th January, 2016

How about Front-end. How could I change picture (from Bus to boat) or booking form ? Such as I don't want to use seat plan.
I need only , Date , Timetable. and price for adult and kid rate.

And for this requirement should I use Developer or a User licence?

Bus Reservation System

Yes, you can change the image. We will let you know which file is this exactly.

If you do not have seats, you have the possibility not to upload seats map and in this case clients will just book the seats.

You can purchase either User or Developer licence. What you have listed above can work with either licence.