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I would really like to see the post that are in an open support ticket be reversed in order. Currently when someone has replied to my ticket I have to scroll all the way to the bottom to read it. I think it would be much more efficient if the latest post was at the top. You could either move up the reply box as well or just have a link at the top that takes you down to the bottom to make your reply. It would just be a lot nicer to not have to scroll each time there is a reply, but rather just look at the very top of my open ticket to see the latest comment.
Thanks,
Cody
Thanks,
Cody
0 Replies to "Ticket Support Script"
Ticket Support Script
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posted by Gordon Lagrow | 0 comments
Ticket Support Script
Version:It would be nice the system could remember my user name and password so I don't have to log in each time. Mike ...
posted by Mike Hefferon | 0 comments
Ticket Support Script
Version:I love this product. It was very easy to install and customize. It would be great if you added a "canned responses" section. Where the operators could select a response from a list and click on it to be their reply to a ticket....
posted by Barbara Cochran | 0 comments
Ticket Support Script
Version:It would be great if you had a drop down box where we could store canned responses to choose from to answer helpdesk tickets...
posted by Barbara Cochran | 0 comments