FAQ about PHPJabbers.com

Questions and answers about our company, the services we provide and how we work. Information about our products and services please visit Knowledge Base or contact our support team. More information about our company on About Us page or get in touch with our CEO.

What are script requirements?
Each of our products has different requirements. Please visit FAQ page for the script you want to purchase and you will see its requirements listed there.

If you have any questions about any of the requirements please get in touch with our Support Team.
I need help installing the script. Can you help me?
Yes, we provide free installation service. This means that we can install the script(s) you bought on your hosting account for free. We will need login details for your hosting account so we can upload the files and install the scripts.

For questions about our Support service please visit this page.
Do you offer a refund?
We sell digital products and despite many other companies we sell the source codes for them. This is why once a product is downloaded by a client we cannot issue a refund.

Prior to buying a product please make sure you fully understood what its requirements are and how it works. If for some reason the script cannot be installed on a hosting account which meets script requirements we can issue a refund. We cannot issue a refund if the product does not meet your expectations.

Please refer to our Licence agreement page for more details. If you have any questions please contact us.
When will I receive the script(s)?
Immediately after payment. Please make sure to return to our website after paying. You will receive an email message with login details for our your personal account where all products purchased can be downloaded. If you do not receive the message please check your SPAM box first and then contact us.

Our fraud protection system may put your order on hold if for example your paypal address is unverified or it is not like the email address used for script purchase. During our opening hours we will approve your order within minutes.
What is included in the ZIP package I download after purchase?
You will receive script files, installation instructions and EULA that apply for the use of the software. You can read these terms here.
If I buy User licence can I later upgrade to Developer licence?
Yes, you can do this at any time. You will only pay the difference between the User and Developer licences.

Please contact us and we will send you order page URL where you can pay the difference.
Do you make custom changes to the scripts?
Yes, we can make almost any custom change to our products. If you need a custom change do not hesitate to contact us and we will give you a non-obligation quote.

If you think that you will need a custom change made to our product(s) we advise you to contact us first before purchasing so we can give you a quote for the modification before downloading the standard version.
How to request modification to the script(s) I am buying?
Contact our support team and describe the modification you need. Please include as much information as possible. Based on your initial requirements we will ask questions in order to specify your exact needs. Once all the requirements are discussed we will give you a non-obligation price quote for the custom modifications.

For more information about Custom projects please visit this page.
I am a webmaster and I want to use your software on a website that I am building for client. Am I allowed to do this?
Yes, you are. You can use the software on your client’s website both under User and Developer licence but with a Developer Licence you can modify the software source code and also insert your company or personal notes such as "Managed by YourCompany" or "Powered by YourCompany".

For more information about our licensing policy please refer to our Licence Agreement or Licence Explained pages.
Can I install the script on localhost or temporary location and move it to my website later?
Yes, you can install the script on your localhost or the account where you build your website (temporary hosting account for example). Once you build your website you can install the script on the domain name where it will be used.
Can I remove your company proprietary notices?
With Developer licence you receive full source codes and can make your own changes. You can remove our company information and put yours. Please note that you cannot put "Copyright by" tagline because only we own full copyrights for our products. You can however put your company name "Supported by company", "Managed by company", etc..

You are NOT allowed to resell our product as a standalone one. This means that you can use the product on all the websites that you do for your clients but you cannot advertise our product on your website as a standalone product which can be purchased directly from you. If you are only hired to install a copy of our product on your client's website you need to purchase a valid licence.

With User licence all files are Zend encoded and changes cannot be made.

For more information about our license policy please visit License explained page and read our License Agreement.

If you have any questions about our license policy please contact us before ordering a product.